joefish wrote:I think the reader's point is that a comment saying 'X is rubbish' may not be helpful, but if you get a lot of that it's still an indication that something is going wrong. One person may be able to explain their reasons better than another, but all those others still lend weight to the general mood.
Yes, I agree with that. If you get one comment saying a particular feature is rubbish, then well, they still can't be wrong, because they are correct that they didn't like it! But then- you may find 20-50 others post straight after, saying the loved the feature. So then you get a overwhelming ratio with a very unscientific poll if you like-that the majority of the readers 'surveyed'...liked the feature. To me, that's feedback you can bank on!
If you get someone not liking a feature, and that's followed by a ton of other readers who didn't like it also...then that might be considered constructive as well, showing quite a few readers did not enjoy this particular feature.
I've never seen that though. In most cases you get one isolated reader who won't like something, and most posting after disagreeing, which is good feedback IMO showing the mag appealed to the majority of readers!